FAQ

How long will it take to receive my order? How does Oliver Logan ship?

Oliver Logan offers free ground shipping within the US, which can take anywhere from 2-8 business days to arrive after your order ships. Please allow 24-48 business hours for us to process the order after it is placed. We use a combination of FedEx, USPS, and UPS for free ground shipping.

Can I expedite my order?

Oliver Logan does offer expedited shipping, but at your cost.

Do you ship internationally?

Yes, please contact Hello@OliverLogan.com

I received damaged goods, what do I do?

We do our best to inspect all merchandise before it ships, but every now and again, one can slip away from us. Please contact Hello@OliverLogan.com . Visit our Returns page for more information.( Click Here )

What does the Lifetime Warranty cover? 

The Oliver Logan Lifetime Warranty covers all of our products that fail due to a manufacturing defect. Even after extended use, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. 

If the damage is due to usual wear and tear, then we can repair that for a reasonable charge. Denim products will naturally fade over time and develop blemishes from wearing. Faded color and blemishes are not covered by our lifetime warranty.

Do your products run true to size?

Yes, Oliver Logan typically run true to size. However, if a product has a tendency to do otherwise, it will be explicitly mentioned in the products general description. A size chart and fit guide are also available on the site to assist you in finding your perfect fit.

How do I wash my jeans?

We do not wash our jeans, and you do not have to either. We recommend not washing your jeans, and letting your jeans tell your story. If you do decide to wash your jeans, turn inside out and wash on cold cycle- NO BLEACH. Air dry or tumble dry low on heat if needed.

*Disclaimer: washing your jeans before wearing reduces the chances of color transfer.

Where are you located?

Los Angeles, California.

Where are the jeans made?

We work with sustainable and ethical factory partners worldwide.

What does pre-order mean?

A pre-order is an order placed for an item that we do not yet have on-hand, but is on its way to our warehouse. This is a way to snag a new hot item before it drops! These orders will be shipped as soon as the inventory becomes available.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

 

Do you accept returns or exchanges?

Yes, please refer to our Return Policy.

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