Frequently Asked Questions
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Oliver Logan offers free standard shipping within the US. Please allow 24-48 business hours for us to process the order after it is placed.
It can take anywhere from 2-8 business days to arrive after your order ships. Please allow 24-48 business hours for us to process the order after it is placed.
We use a combination of FedEx, USPS, and UPS for free ground shipping.
Oliver Logan does offer expedited shipping, but at your cost.
Returns and exchanges must be unworn, unwashed, undamaged, and in new condition with the original tags attached. Your refund will be credited to the original form of payment used to make the purchase.
We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Please visit our Returns Center to process your return or exchange. Be sure to have the original order number and email address used to make the purchase. For further assistance please email: Hello@OliverLogan.com
*We do not issue refunds for expedited shipping charges.
Yes, $5 will be deducted from your refund to cover the shipping and restocking fee of your return. However, exchanges are free. We have implemented WAIR fit technology and extensive customer reviews to help you find your perfect pair the first time.
Any returns / exchanges received that are postmarked after 30 days from the ship date are ineligible for return / exchange and will be automatically reshipped to the customer upon receipt at our warehouse. All returns / exchanges should be in new, unworn condition with the tags still attached.
Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse. The rest is up to your bank!
Please email us at Hello@OliverLogan.com
The Oliver Logan Lifetime Warranty covers all of our products that fail due to a manufacturing defect. Even after extended use, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
If the damage is due to usual wear and tear, then we can repair that for a reasonable charge. Denim products will naturally fade over time and develop blemishes from wearing. Faded color and blemishes are not covered by our lifetime warranty.
Yes, Oliver Logan typically run true to size. However, if a product has a tendency to do otherwise, it will be explicitly mentioned in the products general description. A size chart and fit guide are also available on the site to assist you in finding your perfect fit.
We do not wash our jeans, and you do not have to either. We recommend not washing your jeans, and letting your jeans tell your story. If you do decide to wash your jeans, turn inside out and wash on cold cycle- NO BLEACH. Air dry or tumble dry low on heat if needed.
*Disclaimer: washing your jeans before wearing reduces the chances of color transfer.
Los Angeles, California.
We work with sustainable and ethical factory partners worldwide.
A pre-order is an order placed for an item that we do not yet have on-hand, but is on its way to our warehouse. This is a way to snag a new hot item before it drops! These orders will be shipped as soon as the inventory becomes available.
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
If you've made a purchase and within 7 days noticed that the item(s) you bought are now on sale, we will happily refund you the difference. Please email us at firstname.lastname@example.org with your order number and original price paid.
Note: Price matching doesn't apply to our Black Friday / Cyber Monday or Holiday Sales.