Frequently Asked Questions

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Oliver Logan offers free shipping for orders over $75 within the US. Orders under $75 will be charged for standard shipping. Please allow 24-48 business hours for us to process the order after it is placed.

It can take anywhere from 2-8 business days to arrive after your order ships. Please allow 24-48 business hours for us to process the order after it is placed.

We use a combination of FedEx, USPS, and UPS for free ground shipping.

Oliver Logan does offer expedited shipping, but at your cost.

No, please contact


Please go to our Returns Center

Our ultimate objective is to make you happy. We stand by our product and our services and always do our best to take care of our customers in a fair, reasonable, and timely manner. Without you, there is no us.

Returns and exchanges must be unworn, unwashed, undamaged, and in new condition with the original tags attached.

Your refund will be credited to the original form of payment used to make the purchase.

What's the deal with returns? The deal is your first return is free, and for any subsequent returns, there will be a charge of $9 for restocking fees.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Please visit our Returns Center to process your return or exchange. Be sure to have the original order number and email address used to make the purchase. It you are trying to exchange an item from a previously exchanged order, or have any questions regarding your return, please email us at

*We do not issue refunds for expedited shipping charges.

Any returns received that are postmarked after 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse. All returns should be in new, unworn condition with the tags still attached. 

Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse. The rest is up to your bank!

Please email us at


We do our best to inspect all merchandise before it ships, but every now and again, one can slip away from us. Please contact . Visit our Returns page for more information.

The Oliver Logan Lifetime Warranty covers all of our products that fail due to a manufacturing defect. Even after extended use, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. 

If the damage is due to usual wear and tear, then we can repair that for a reasonable charge. Denim products will naturally fade over time and develop blemishes from wearing. Faded color and blemishes are not covered by our lifetime warranty.

Yes, Oliver Logan typically run true to size. However, if a product has a tendency to do otherwise, it will be explicitly mentioned in the products general description. A size chart and fit guide are also available on the site to assist you in finding your perfect fit.

We do not wash our jeans, and you do not have to either. We recommend not washing your jeans, and letting your jeans tell your story. If you do decide to wash your jeans, turn inside out and wash on cold cycle- NO BLEACH. Air dry or tumble dry low on heat if needed.

*Disclaimer: washing your jeans before wearing reduces the chances of color transfer.

Los Angeles, California.

We work with sustainable and ethical factory partners worldwide.

A pre-order is an order placed for an item that we do not yet have on-hand, but is on its way to our warehouse. This is a way to snag a new hot item before it drops! These orders will be shipped as soon as the inventory becomes available.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Yes, please refer to our Return Policy.

Unfortunately, you cannot redeem OL points for cash. Think of your OL points as store credit, knocking a couple of bucks off your next order!