Frequently Asked Questions

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Shipping

Oliver Logan offers free ground shipping within the US for orders over $40.00

It can take anywhere from 2-8 business days to arrive after your order ships. Please allow 24-48 business hours for us to process the order after it is placed.

We use a combination of FedEx, USPS, and UPS for free ground shipping.

Oliver Logan does offer expedited shipping, but at your cost.

No, please contact Hello@OliverLogan.com

Returns

Our ultimate objective is to make you happy. We stand by our product and our services and always do our best to take care of our customers in a fair, reasonable, and timely manner. Without you, there is no us.

*Due to health and sanitary reasons Face Mask’s cannot be returned and are final sale. Any face mask received through our spend ‘$100 or more promotion’ will not be accepted should you decide to return the other items. In that case, we will charge a $9.00 restocking fee.

For a full refund, you have 30 days from the ship date to get your return postmarked back to us. Returns must be unworn, unwashed, undamaged and in new condition with the original tags attached. 

 Your refund will be credited to the original form of payment used to make the purchase. There’s no restocking fee and return shipping is free for orders over $40.00 and for returns within the U.S. If your order is under $40.00, then you are responsible for the shipping costs incurred when sending us back the return. 

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

In order to process your return please email our customer service department Hello@OliverLogan.com with your original order number, item(s) you are returning, and reason for return. *Please note, we do not issue refunds for expedited shipping charges.  

Any returns received that are postmarked after 30 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse. All returns should be in new, unworn condition with the tags still attached. 

Please email us at Hello@OliverLogan.com and we will help facilitate the exchange for you.

Once we receive your return, please allow 3-4 business days for your return to be processed at our warehouse. The rest is up to your bank!

Please email us at Hello@OliverLogan.com

General

We do our best to inspect all merchandise before it ships, but every now and again, one can slip away from us. Please contact Hello@OliverLogan.com . Visit our Returns page for more information.

The Oliver Logan Lifetime Warranty covers all of our products that fail due to a manufacturing defect. Even after extended use, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. 

If the damage is due to usual wear and tear, then we can repair that for a reasonable charge. Denim products will naturally fade over time and develop blemishes from wearing. Faded color and blemishes are not covered by our lifetime warranty.

Yes, Oliver Logan typically run true to size. However, if a product has a tendency to do otherwise, it will be explicitly mentioned in the products general description. A size chart and fit guide are also available on the site to assist you in finding your perfect fit.

We do not wash our jeans, and you do not have to either. We recommend not washing your jeans, and letting your jeans tell your story. If you do decide to wash your jeans, turn inside out and wash on cold cycle- NO BLEACH. Air dry or tumble dry low on heat if needed.

*Disclaimer: washing your jeans before wearing reduces the chances of color transfer.

Los Angeles, California.

We work with sustainable and ethical factory partners worldwide.

A pre-order is an order placed for an item that we do not yet have on-hand, but is on its way to our warehouse. This is a way to snag a new hot item before it drops! These orders will be shipped as soon as the inventory becomes available.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Yes, please refer to our Return Policy.